frequently asked questions

Materials + Craftsmanship

Our pieces are handcrafted in 18K solid gold and feature natural diamonds and gemstones. Material and stone details specific to each design are listed on the individual product page.

Alira only uses natural diamonds. Our diamonds are also untreated unless otherwise specified on the applicable product page. Diamond specifications for each piece are provided on the applicable product page.

Alira only uses natural colored gemstones. Our gemstones are also untreated unless otherwise specified on the applicable product page. Because gemstones are formed in nature, variations in color, clarity, inclusions, pattern, and other characteristics may occur from stone to stone.

Select pieces include certification or reports from the International Gemological Institute (IGI), where applicable. Certification details are noted with the piece or provided at purchase.

Our jewelry is handcrafted in India by skilled artisans with generations of experience in fine jewelry craftsmanship. Each piece brings together traditional expertise with Alira’s contemporary designs.

Every piece of Alira is handcrafted using natural materials, so subtle variations in stone characteristics, finish, texture, weight, and measurements may occur. Lighting and screen settings can also affect how colors and finishes appear online. Please see our Quality + Craftsmanship policy for additional information.

Gold and gemstone weights shown on our product pages are approximate and are based on the reference size stated for each piece. Weights and measurements may vary slightly by size and from piece to piece due to the handcrafted nature of our jewelry.

Sizing + Fit

Sizing information is available on individual product pages and in our Size Guide. If you’re unsure which size is right for you, please contact us or book a virtual appointment and we’ll be happy to help.

Alira does not currently offer resizing services, so we recommend purchasing the correct size whenever possible. Some ring designs may be more conducive to resizing than others. If you’re considering a particular design and would like guidance before purchasing, please book a virtual appointment. Any resizing performed after purchase would need to be arranged independently with a qualified professional jeweler.

Select bracelets are designed with adjustable sizing. Please refer to the individual product page for the sizing and fit details of each design.

Orders + Availability

“Ready to Ship” pieces are currently available and typically dispatch within 3-5 business days of purchase.

“Made to Order” pieces are created after your order is placed and typically dispatch within 4–6 weeks of purchase. As each piece is handcrafted, timing may vary slightly.

In some cases, yes. Please contact us or book a virtual appointment to inquire about availability or a special order.

Select pieces may be available with modifications or customization. Please contact us or book a virtual appointment to discuss what may be possible for a particular design. Custom, personalized, resized, or otherwise modified pieces are final sale.

Please contact us as soon as possible if you need to make a change. Because orders may enter fulfillment or production shortly after they are placed, we cannot guarantee that changes or cancellations will be possible.

Shipping + Delivery

At this time, we ship within the United States.

“Ready to Ship” pieces typically ship within 1 week of purchase. “Made to Order” pieces typically ship within 4–6 weeks unless otherwise stated at the time of purchase.

Complimentary insured shipping is included on all U.S. orders.

Yes. Alira shipments are insured and require a signature upon delivery due to the value of our pieces.

Once your order ships, tracking information will be sent to the contact information provided with your order. For complete information, please see our Shipping + Returns page.

Returns + Quality

At this time, purchases are final sale, subject to our Quality + Craftsmanship policy and applicable law. If you believe your piece materially deviates from its described specifications beyond acceptable tolerances, please contact us so we can review the issue.

We stand behind the quality and craftsmanship of our jewelry. If a piece materially deviates from its described specifications beyond acceptable tolerances, we’ll review the concern and, where appropriate, may offer a repair, comparable replacement, or refund of the original purchase price. Please see our Quality + Craftsmanship policy for complete information.

We stand behind the quality and craftsmanship of every piece of Alira. Our Quality + Craftsmanship policy covers concerns relating to materials, craftsmanship, and described specifications. Please contact us if you experience an issue with your jewelry and our team will review it with you.

Not at this time. As Alira grows, we intend to develop additional programs for our clients, including options for exchanges, upgrades, and buybacks. Any future programs will be subject to their own eligibility requirements and terms.

Care + After-purchase Support

Please refer to the Care + Use Instructions included on each product page for guidance specific to your piece.

Many Alira pieces are designed with everyday wear in mind. Fine jewelry should still be treated thoughtfully to preserve its beauty over time, particularly during activities that may expose it to excessive force, impact, abrasion, or harsh chemicals.

Normal contact with water does not necessarily require you to remove your jewelry. To best preserve your piece over time, we recommend avoiding prolonged or harmful exposure to chlorine, saltwater, harsh chemicals, and other conditions that may affect precious metals or gemstones. Colored gemstones may require additional care depending on their characteristics.

For gold and diamond jewelry, clean gently with mild soap and warm water as needed, then dry thoroughly with a soft cloth. For pieces featuring colored gemstones, clean gently with a soft, damp cloth and avoid prolonged exposure to soaps, perfumes, lotions, chemicals, and abrasive surfaces.

We recommend storing each piece separately in its Alira jewelry box when not in use to help protect it from scratching, impact, and unnecessary contact with other jewelry.

We do not currently offer an in-house cleaning or repair program. As Alira grows, we intend to expand our after-purchase services. If your piece requires professional cleaning, repair, stone replacement, or other servicing, we recommend working with a reputable professional jeweler experienced with fine jewelry and the materials in your piece. Before leaving your jewelry with a third party, we recommend obtaining written documentation describing the piece and its condition, any stones or other components being left with the jeweler, the work to be performed, and what will be returned to you. Please note that modifications or repairs performed by third parties are not covered under our Quality + Craftsmanship policy.

Appointments + Events

Yes. We offer virtual appointments for clients who would like personalized guidance on designs, sizing, styling, or other questions before purchasing. You can book a virtual appointment through the Book an Appointment link and we’ll be happy to help.

Alira does not currently operate a retail storefront. We host in-person events and exhibitions from time to time where clients may have an opportunity to experience our collection in person. Follow @alirafinejewelry on Instagram + TikTok or join our mailing list for updates on upcoming events.